DEAR MISS MANNERS: I am a reasonably empathetic person. I'm not a sob sister, but I do feel true sympathy for other people's misfortunes. But I have reached my limit.
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If someone tells me that a family member has died, and I respond with an "I'm sorry," the rejoinder is often, "Not your fault." If a friend mentions her recently broken bone, her divorce, her speeding ticket or broken fingernail, I obviously say that I am sorry. Again, the response is, "Not your fault."
I agree that I was not the cause of any of the aforementioned disasters; I was not indicating my guilt. I am certainly old enough to say "You have my sympathy," but I am not formal enough to pull it off. "I see" seems heartless. "Imagine!" seems cruel. "That is so sad" sounds sarcastic.
In this age of online trolls, rudeness passing as humor, and constant hate speech by politicos, what does one say to show empathy with a friend's or acquaintance's tale of woe, discomfort or loss? I need an appropriate response or I'm going to start saying "huh."
GENTLE READER: Not your fault -- that the objects of your sympathy don't understand the simplest conventional expression, and the need for them to reply graciously.
Miss Manners would suggest "I'm sorry to hear that," but those literal-minded folks might respond, "Then I guess I shouldn't have told you." How about "I'm sorry for your loss"? But the response might be that the person "didn't get lost, just died."
Oh, well. Just keep remembering that other people's deflecting sympathy is not your fault.