DEAR MISS MANNERS: I would be most grateful if you could provide guidance on how to graciously handle two common problems with email.
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1. The response, “I never check that account.”
What do we do when our correspondence goes into a black hole? A number of people have claimed that the message I sent went to an account that they never check. But they don’t offer a newer or better address.
2. Social correspondents writing from their work accounts.
I’ve been shocked by friends who will read my email, which was sent to their personal accounts, and then reply from their work address. This includes a lawyer, who will reply to social messages and even gossipy chitchat from their work account.
Gentle prompts from me to switch accounts seem to fall on deaf ears.
GENTLE READER: To address your concerns in order:
1. “Oh! That’s the last email address you gave me. Is there a better one to use?”
2. “You don’t worry about your work having access to your personal emails? Maybe I’m paranoid, but I never put anything I wouldn’t want used against me in writing -- much less on the corporate account.”
The effectiveness of either, Miss Manners cannot promise. But if you suspect that those friends who claim they are “just not good at correspondence” are purposely using decoy accounts when they refuse to follow up with a better option, they may not be the friends you thought they were.