DEAR HARRIETTE: I’ve been living in my apartment for over a year, and I really love it: the location, the space, my neighbors and the fact that the rent is so cheap. The only problem is my landlord. Every time I submit a maintenance request, it takes weeks for anything to get fixed. I’ve had leaky faucets, a broken heater in the middle of winter, and now a dishwasher that hasn’t worked for over a month. When I follow up, I either get vague responses or get ignored completely. I’ve tried to be patient and polite, but it’s starting to feel like my concerns don’t matter. I’ve even offered to find my own repairperson and deduct it from rent, but I was told that’s “not allowed.”
I pay my rent on time every month and have never caused any issues, so it’s frustrating to feel like I’m being brushed off. I really don’t want to jeopardize my lease renewal or come across as a “problem tenant,” but this is starting to affect my comfort and peace of mind in a serious way. How can I advocate for myself and push to get these repairs handled promptly without risking my good standing with my landlord or losing an apartment I otherwise love? -- Landlord Concerns
DEAR LANDLORD CONCERNS: Now is the time to get the help of your city. You can call 311 and report your landlord. Have a list handy of all of your issues. Make sure to articulate your concerns clearly and be able to prove that they have not been addressed. Gather any texts or written messages that exist between you and your landlord to serve as proof of your claims.
Sometimes tenants can put their rent in an escrow account, meaning it doesn’t go to the landlord immediately but is withheld and stored in a safe place until repairs are made. Consult a lawyer before taking that step, however. You do have rights. Don’t let your landlord intimidate you. Get help.