DEAR HARRIETTE: I have been reading your column for several years, and I’ve noticed how you are a big advocate for communication. Yay! I agree that communication is key.
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Sometimes you provide words or sentences your readers can use. However, in some of the cases people ask you about, it seems like they are talking to a wall, and the other person involved just doesn’t get it. Could you give me and your other readers advice on when and how to communicate, as well as what to do if the person isn’t listening, misunderstands your words or reacts badly? Thank you. -- Woman Communicator
DEAR WOMAN COMMUNICATOR: The best way to determine if someone is going to make the effort to listen to you is for you to listen to them first. Pay attention to the person in question. What state of mind is he or she in? Do you think the person has the capacity to hear you at that moment? Is the person distracted? Inebriated? Agitated? Sleepy? Any of these states can make it impossible for that person to pay attention to you.
Before speaking, you can ask, “Do you have a moment now? I would like to talk to you about something.” You can ask for the TV or video game to be turned off, for the phone to be silenced, for the person to look at you. When you address someone, speak in a respectful, non-accusatory tone. If you are upset and cannot be neutral, delay the conversation or say that you are upset and you are sorry if your words come out wrong. Choose your words carefully. Speak in short, descriptive sentences that make it easy for the person to understand what you are saying. Check in along the way to learn if what you are saying makes sense to the listener.